| |
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Jan
2000 WorkCover Queensland
(16 months) Technical Author |
|
Achievements
Took over all systems and IT procedural
documentation, Intranet publications, forms, flowcharts
and graphics with minimal hand-over period (10 hours).
Responsibilities
-
To write user guides for all internal systems
and publish on corporate Intranet. Products used
FrameMaker, Frontpage, PageMaker, Photoshop 5.0,
CorelDraw, HTML, Dreamweaver, HDK, Word, Acrobat
Distiller and Exchange.
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To design, typeset and output Insurance Premium
Notices and other large-volume forms and
documents using Compuset/Autograph software
which combines the typeset form with tagged data
from large databases for output to high volume
printers and enveloping machines with the use of
OMR marks.
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To maintain the online help programs for
client-server systems using HDK.
Reporting to: Operations & QA Manager
|
Sept
1999 European Tour
(4
months) |
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Tour of UK,
Ireland and Eastern Europe.
|
| Jan
1998 Telstra, Systems Deployment Section
(to 8 Sept 1999) Technical Writer |
|
Achievements
Developed a set of 10 user manuals for Telstra’s
National Plant Assignment Management System (NPAMS is
the online management of the physical in-ground cable
for phone services) in five months with minimum
assistance from subject matter experts.
Responsibilities
-
To become technically competent in using all
aspects of Telstra's National Plant
Assignment Management System (NPAMS).
-
To write a set of user reference manuals for
cable assigners and design engineers following
existing standards and quality controls.
- To develop Release
Notes for NPAMS and to maintain existing set of
Intranet-based documentation.
- To maintain the
online help program for Telstra's CANVAS
system using HDK.
Reporting to: Deployment Manager
|
| Oct
1997 Telstra Training Centre
(3 months) Contract Courseware Developer |
|
Achievements
Developed two complex training courses from system
specs with minimum aid from subject-matter experts.
Responsibilities
-
To become technically competent in using all
aspects of Telstra's National Plant
Assignment Management System (NPAMS).
-
To write two training courses for cable
assignment and design engineers following
existing standards and quality controls.
-
To design and develop business procedures, work
instructions and user manuals for the same
system.
Reporting to: Deployment Manager
|
| Oct
1996 QANTM Australia CMC Pty Ltd
(10 months)
Program Manager, QANTM Centre
&
Training Centre Manager,
Silicon Studio Training Centre |
|
Achievements
Established and managed Australia’s authorised Silicon
Studio Training Centre for film and TV digital effects
and animation.
Established and managed a multimedia and web training
centre.
Responsibilities
- To plan, resource,
market and manage the delivery of training courses
in the two training centres (4 classrooms).
- To manage the design and development of
curriculum
- To ensure revenue targets are achieved within
set expenditure guidelines.
- To establish and manage the digital media
scholarships program.
- To fit out two new training premises on separate
floors.
- To hire and manage permanent staff and freelance
trainers.
- To design and produce web- and paper-based
marketing literature and to co-ordinate
production and placement of local, national and
international advertising and mailing..
- To design and
maintain the web site for Silicon Studio Training
Centre.
Reporting to: QANTM CEO and General Mgr, Silicon
Studio Training Centre |
