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                                               Updated: 27 October, 2007

Employment 1990 - 1995

[ Oracle  |  Red Cross  |  QIDC  |  Transport  |  Lands  |  Unisys  |  Pegasus  |  BCC  |  Treasury  |  HiSoft  |  Immigration ]

Doubled training revenue within three months of joining and returned education branch to YTD targets within four months.

• To plan, schedule, resource, co-ordinate and manage the delivery of Oracle training courses to customers.
• To ensure branch revenue targets are achieved within set expenditure guidelines.
• To sell Oracle’s training services to the customer base.
• To fit out new training premises.
• To conduct training needs analyses, to develop training programs for customers and to provide consulting services for customers.

Reporting to: National Education Director & Qld Branch Manager

(6 weeks) Contract Technical Writer, & Forms Designer

Designed and published a Foreign Exchange Procedures Manual, and developed user manual for an MIS Report Writer system.

• To design and publish QIDC’s Foreign Exchange Procedures manual using WordPerfect PageMaker 5.0 and ABC Flowchart following existing standards and quality controls.
• To write a user manual for an MIS Report Writer system.
• To design and publish various forms following existing standards.
• To liaise with user representatives and developers.

Reporting to: Documentation Services Manager

(3 weeks) Contract Technical Writer

Re-developed Capital Works Cost Comparison System User Guide and developed Procedure Guide for staff unused to using PCs.

• To design/develop a procedure guide using WordPerfect 6.1 and ABC Flowcharter, for the coordinators of road gangs. 
• To re-develop the Capital Works Cost Comparison System User Guide for marketing to other councils and external organisations.

Reporting to: Senior Engineer, Capital Works Section, Coorparoo

(10 days) Instructional Designer, Interactive Multimedia

Designed, developed and delivered a high quality 60 minute interactive multimedia training course on CD-ROM in five days.

• To work together with nine other lecturers and teachers while on the Open Learning Institute of TAFE’s Interactive Multimedia course to design and produce (including graphics, voice-overs, video footage) a PC and Mac-based multimedia training course for the Red Cross on International Humanitarian Law to be used in the defence forces and secondary and tertiary education throughout Australia.

(3 months) Contract technical writer and instructional designer for Business Unit Costing System project (BUCS)

Updated and enhanced Budget Control System Manual and developed training material for new and experienced users.

• To learn BUCS system and to liaise with users and programming staff, to identify and implement enhancements and modifications from test environment software.
• To design and develop training material suitable for delivery by an experienced user with no training experience and to advertise and promote training.

Reporting to: BUCS Project Manager

(1 day) Contract desktop publisher

Overnight turnaround to update three existing manuals.

• To update three Internet Service Provider user guides to reflect new products and features. To document future maintenance of the manuals for office staff.

Reported to: Project Programmer

(8 days) Contract desktop publisher

Converted and updated two existing Internet Service Provider manuals from PageMaker to Word while maintaining same desk-top-published look and feel.

• To update three existing manuals for special marketing launch in conjunction with Australian Computer Society (ACS).

Reported to: Customer Services Manager

(3 days) Contract desktop publisher for Messenger Manual

Encouraged client to switch from little known desk-top publishing package to Word 6 so they could maintain future editions of the manual in-house with their current skills and software.

• To design layout and style of new Messenger Manual in Word 6.0 using typesetting features to look exactly like the two existing manuals published in PageMaker. 
• To add cross-references, screen captures, index and table of contents.

Reported to: Project Programmer

(7 months) Contract instructional designer, promotions officer & technical writer for Cash Management Project, Central Financial Management Branch

Designed, developed and implemented a complete education program to effect a cultural change across the whole of Government in regard to cash management.

• To design marketing tools to raise the profile of cash management issues within Queensland government.
• To design intra-Government training courses. To facilitate training course at Society of CPAs on cash management.
• To develop slide show presentation on cash management for 1994 Intra-Governmental Accounting Conference.
• To design and develop Cash Management Guides for Government departments and Treasury Fund Operations.

Reported to: Project Manager

(4 months) Contract technical writer for Information Technology Branch, Procedures, Implementation Systems & Methodologies (PRISM) project

Facilitated the development of new standards, procedures and checklists for incorporation to IT Handbook (Quality Manual).

• To develop an IT Handbook containing policies, standards, guidelines procedures and checklists.
• To fully document the operation of the Help Desk and Project Implementation groups of the IT branch.

Reported to: Information Planning Manager

(3 months) Contract technical writer/instructional designer for Brisbane City Council Supply Branch Project (C-SUP)

Redefined and re-agreed scope of contracted deliverables.

• To learn Mincom's Information Management System (MIMS) - a set of integrated modular computer packages being implemented by Council for materials management, maintenance, operations and accounting.
• To develop and publish five (5) specialty area Supply Branch User Guides, a Supply User Guide for Depot Staff and a System Administrator Guide, with one other technical writer.
• To develop course notes and instructor guides.
• To publish manuals in Ventura and WordPerfect, using styles and macros to help control standardisation.

(6 months) Contract technical writer/instructional designer for the Integrated Valuation and Sales (IVAS) Project, Information Technology Branch

Designed and established the departmental User Documentation Standards.

• To plan, design and produce the Property Update (PUP) User Guide, a sub-systems within the Information and Land Valuation system (IVAS).
• To develop the courseware for the implementation training.

Reported to: IVAS Implementation Manager

(8 weeks) Contract technical writer for Waterways, Works Design Branch, Hydrometric Unit

Learnt advanced skills in the use of Ventura Publisher and Microsoft Paintbrush in one day.

• To develop specialist user documentation on the Council's new Flood Forecasting system, Prophet: Radio Telemetry Flood Warning System User Guide for interstate and overseas marketing.
• To update and illustrate the existing user manual to include new features and enhancements to the current software following the same standards used (but not documented) in the current manual using Ventura and Paintbrush.

Reported to: Manager, Hydrometrics Unit, Brisbane City Council

(9 months) Contract technical writer/instructional designer for joint Public Accounts/Information Technology Branches' Central Finance System (CFS) project

Designed and developed two User Reference Manuals and Quick Reference Guide for the Central Finance System (CFS) which maintains the Queensland Government's Public Accounts.

• To develop detailed Documentation and Training Plan, including philosophy and approach, audience and task analyses, scope, constraints and time estimates and to improve Treasury's documentation standards.
• To design, write, illustrate, proof read and edit each manual and Quick Reference from the system specifications and in close liaison with the client representatives and end-user groups.
• To design and develop a new Central Finance System module for the Queensland Government's Financial Management System (QGFMS) Guide in liaison with the Technical Service Branch.

(4 months) Education Services Manager

Introduced quality courseware and use of accelerated learning principles and a right brain approach to classroom teaching.

• To supply and promote various types of training services to clients including classroom and on-site training, various computer- and video-based and interactive multimedia training software while achieving agreed profit margins.

Reported to: State Sales Manager
Staff reporting: 19 Contract Trainers

(12 months) Contract technical writer for Travel and Immigration Processing Systems (TRIPS) project in Systems Planning and Development Branch

To design and publish six User Guides and a Quick Reference Guide for Immigration's mainframe-based airport entry and departure monitoring system, from the development system without access to system specifications.

• To estimate time and material costs. To develop a detailed Documentation Standard, including typesetting guidelines. To establish user requirements. To learn sub-systems in development.
• To design User Guides for each sub-system within TRIPS. To develop, write, proofread, edit and publish each guide using IBM DisplayWrite 4 and Ventura. To co-ordinate offset printing with the Australian Government Publishing Service. To design cover pages and spines for binders.
• To assist programmers to develop standard screen layouts using effective screen design principles. To advise programmers of bugs and anomalies.

Reported to: TRIPS Project Administrator
Staff reporting: 1 Technical Writer (Contractor)