explain IT simply - Employment History for Gerri Barnes-Hampton

Competencies

Work History

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Updated: 27 October, 2007

Employment 1980 - 1989

Throughout this decade I was employed by Wang Australia; starting out as a word processing
training officer and progressing through Customer Support Analyst, to management positions.

	Jan 1986 Wang Australia Pty Ltd (3 years) Federal Education Manager		Major Achievement Expanded services to achieve a 400% increase in annual revenue over three years while maintaining expenses within budget. Responsibilities To schedule and provide Wang product training courses to the public and to customers. To conduct Training Needs Analysis and design training programs for customers. To act as relief instructor and conduct train-the-trainer workshops. To market and provide technical support and training for computer-based training packages and authoring systems. To recruit staff and develop high levels of performance to mutually agreed goals. Reported to: National Education Manager Staff reporting: 1 Registrar and 5 Instructors
	March 1983 Wang Australia Pty Ltd (3 years) Project Training Manager, Special Projects Office		Major Achievement Implemented Wang's national training plan for (DSS) Department of Social Security's $100M contract on time and within budget whilst transferring Wang product knowledge and skills to DSS's national and state training teams. Responsibilities To design and outfit two Wang Education Centres in Canberra. To conduct contract negotiations on training issues. To recruit staff and develop high levels of performance to mutually agreed goals. To design, develop and present tailored training to DSS staff (computer managers, operators, programmers and end-users). To monitor DSS-developed courses to mutually agreed standards. To contribute to the design and development of training for other large training projects, eg: National Mutual, NSW Police, DHSS(UK), DSS (Sweden), Dept of Transport (Taiwan). Reported to: Director, Special Projects Office, and the National Education Manager Staff Reporting: 3 Instructors
	March 1983 Wang Computer Pty Ltd (4 months) Principal Instructor Sydney Education Centre		Major Achievement Developed the training plan for Wang's successful $100M tender to the Department of Social Security. Responsibilities To design, develop and present courses including Wang WP, Phototypesetting, Systems Operations and WP administration and Wang Macro Language courses. To provide training consultancy and marketing for courses. To operate as System Administrator for two large mini computer systems (VS & OIS). Reported to: National Education Manager
	July 1982 Wang Computer Pty Ltd (8 months) Senior Instructor Australian Education Centre		Major Achievement Instructional design and development of several 3 - 5 day courses. Responsibilities To develop and deliver various office automation and electronic mail courses incorporating adult learning principles. To schedule courses, register students and control billing. To typeset quarterly course schedules using Wang WP with typesetting commands. Reported to: National Education Manager
	August 1981 Wang Laboratories Inc. (10 months) Instructor, Pacific Area Education, Sydney		Major Achievement Together with a colleague, designed classroom and office layouts for Wang's Australian Education Centre, configured and implemented two computers for classrooms and office areas, designed and purchased classroom and office furniture, set up and documented security and System Administration on each system. Responsibilities To attend 10 new 5-day courses in USA, then deliver in the Australian Education Centre. To develop Australian content in corporate courseware. To present OIS and VS system management courses to Australian and New Zealand customers and staff. Reported to: Pacific Area Education Manager, Hawaii
	Jan 1981 Wang Computer Pty Ltd (7 months) VS Support Analyst, NSW Data Processing Branch		Major Achievement Successfully reoriented support colleagues away from traditional data processing solutions, towards integrated DP/WP solutions. Responsibilities To provide post-sale technical support for VS Office Automation customers. To assist sales people with demonstrations, exhibitions, seminars and road shows. To manage implementation of new office automation systems in customer sites. To develop interface programs between DP files and WP documents for customers. To present operator and administrator courses. Reported to: NSW DP Branch Manager
	Oct 1980 Wang Computer Pty Ltd (3 months) Customer Support Analyst, NSW Word Processing Branch		Major Achievement Developed and marketed package of conveyancing, litigation and patent attorneys' precedents using Wang WP macro language. Responsibilities To provide pre-/post-sale customer support to 73 legal customers. To assist sales staff with demonstrations and road shows for prospective customers. To assist customers with the design of new office procedures. To design system management procedures. Reported to: NSW WP Branch Manager
	March 1980 Wang Computer Pty Ltd (7 months) Training Officer, NSW Word Processing Branch		Major Achievement Successfully established the position of first full-time customer training specialist, developing standard courseware for all Wang WP courses and administrative procedures for the job. Responsibilities To design, develop and present courses to customers and staff. To control course bookings & confirmations. To schedule courses.

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