Developed three context-sensitive online help systems using HDK,
XDK and HTML.
User
documentation:
Developed web sites, 60+ user manuals with quick reference
guides (online & paper-based).
Process documentation:
Designed
and developed process and procedure documentation for
many organisations.
eLearning
Development:
Designed and developed interactive eLearning simulation training
for Brisbane City Council's Remedy ITSM7 Service Centre software.
Multimedia
Development:
Designed and produced interactive multimedia course for
secondary/tertiary education (for Red Cross) using
Authorware.
Web
Development:
Developed several web sites.
Training
Centre Management:
Writing specifications for training and documentation
Design and development of training and documentation standards
Implementation of changes and new technologies
Training and documentation needs analyses
Client-project team liaison
Staff performance appraisals and career development
Interactive multimedia training – production management
Computer-aided training – production management
Hypertext Development for online manuals
Presentation of Train-the-Trainer courses
Establishment of new computer training centres
Instructional
design:
Designed and developed 15+ computer-related courses (course
materials included student and instructor guides,
development of course software, training database,
computer-aided training and simulation programs, exams and
tests, forms, visual aids, videos and course evaluation
procedures).
