BRISBANE   MARCH 1-2 2008

Who is it for? This is a workshop for people who wish to improve their skills and understanding for resolving conflict as a mediator or "third party".  It may also help you resolve conflicts which directly involve you or deal with difficult people in a variety of settings. Conflict management is often regarded as difficult. It need not be. The processes we examine and practice at the workshop will place effective third party conflict management within the reach of anyone with reasonable communication skills and confidence. People who can benefit from the workshop include managers, group leaders in all settings, teachers and trainers, facilitators, and the like. When is it? Two days: Registration from 8:30, workshop from 9 a.m. to 5 p.m. Saturday 1 March; 9 a.m. to 4:30 p.m. approximately, on  Sunday 2 March, 2008. Where? "Riverglenn", 70 Kate Street Indooroopilly.  Accommodation is available from Riverglenn for non-local participants. Accommodation details:  http://www.riverglenn.com.au/Accomodation.htm To contact Riverglenn:  http://www.riverglenn.com.au/ContactUs.htm or phone 07 3878 9333. What? Workshop content will introduce you to a set of processes which allow relative novices to facilitate conflict management.  The processes are robust, and can deal with conflicts ranging from simple to difficult and entrenched.  You will have an opportunity to learn and practise ... negotiating the process with the participants preparation at the beginning of a conflict management session the basic process for role negotiation and conflict resolution asking the right questions adjusting the process to suit the form of the conflict concluding the session. How? You can anticipate an involving process which provides a mix of theory, discussion and practice.  There will be small group work, and opportunties for practice, to help you consolidate the skills, techniques and concepts. Appropriate handouts will be provided. Facilitator? The workshop facilitator is Bob Dick.  Bob is a Brisbane-based educator, facilitator and consultant whose reputation in these fields is based on over a quarter of a century of experience. Those of you who are familiar with Bob's work will know that his style is casual and participative, his processes robust and learnable, and his documentation clear, readable and practical.  His workshops are characterised by an integration of theory and practice, with equal emphasis on the development of skills and understanding.  The processes and models he helps others learn are those which he makes use of in his own work. Cost? The fee for the two days is $594.00 payable in advance.  An early bird rate of $539 is available for fees received before 14 February.  All prices are in Australian dollars and include GST. Cancellations will result in a 90 per cent refund if received by 21 February, and a 50 per cent refund if received by 28 February.  Participants who are unable to attend are welcome to substitute someone else.  A limited number of half-price bursaries may be available for those genuinely unable to pay the full fee, or other arrangements may be possible.  There are also discounts for team attendance.  Ring Bob or Camilla on 07 3378 5365 to discuss this. To subscribe Print out and complete the subscription form, and fax it to Interchange, +617 3878 4338.  Or telephone Camilla at +617 3378 5365 and charge your attendance to your Visa or MasterCard.

Negotiate your own in-house workshop If you would prefer to have a workshop specifically designed to meet your particular needs, and run for you in your organisation or community, Interchange would be pleased to do that.  Important advantages of in-house and in-community workshops include their relevance (we fine-tune them to your needs), and their greater ease of application to real local issues.

Interchange    37 Burbong Street  Chapel Hill  Queensland  4069    Australia Telephone +617 3378 5365   Fax +617 3878 4338   email camilla@uq.net.au

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